Strategy: Formulation to Execution
05Sep

Using Customer Experiences (CX) to Build Your- with CX Expert Dr William Huggins

Introduction Nope.....Not at all!!! One must never ever confuse Customer Service with Customer Experience. They are totally different. Customer Service is focused on delivering a service at the point of interaction. Customer Experience is a far more in-depth, strategic, Tactical, Customer-centric and employee-centric approach. It forces the business owner/strategist to analyse the output and outcome of the product or...

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20Feb

Winnow Shorts with Lincoln Bobb – Keeping Strategy Alive

  Every operation within your firm should always focus on 4 major areas. If it is not,  you may want to ask yourself if your initiative is worthwhile or not. In this submission of Winnow Business Shorts, Chief Consultant, Lincoln Bobb highlights four (4) areas  that you and members of your company should keep in mind when conducting...

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27Sep

Winnow’s Strategic Thinking Checklist- 9 Ways to build a Strategic Thinking Culture

From a stringent hierarchical system to a flatter more collaborative one Developing Strategic thinking within your firm requires a series of systemic actions that influences the culture of the firm. Mainly through Human Resources activities, achieving a strategic thinking culture may necessitate that the firm’s culture evolves from a stringent hierarchical system to a flatter,...

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