Using Customer Experiences (CX) to Build Your- with CX Expert Dr William Huggins
Introduction Nope.....Not at all!!! One must never ever confuse Customer Service with Customer Experience. They are totally different. Customer Service is focused on delivering a service at the point of interaction. Customer Experience is a far more in-depth, strategic, Tactical, Customer-centric and employee-centric approach. It forces the business owner/strategist to...
Basic export strategies – Understanding Uppsala, Network and Born-Globals
Introduction Are you thinking of exporting that product and /or service? If yes, I would like to tell you about some of the approaches firms have undertaken while trying to get their products beyond their shores. Understanding these different approaches can help you to develop your strategies and even assess...
Cafe WARS–Starbucks vs Rituals- Why are some of us crossing the floor
A year or two ago my line was " "STARBUCK!!!! ....NOT AT ALL!! ..... I am staying with my local RITUALS" "It is the same coffee only RITUALS has the true Trini flavour!!!..." "Just now STARBUCKS has to pack up and leave here RITUALS have the Caribbean covered" Fast Forward...
Marketing a New Product? We have Married Marketing and Change Management to help you
I was providing consultancy support to a few companies in Trinidad and Tobago and the Caribbean. They were trying to get their new products and services to the market. In these instances, we, at Winnow focus on building a Go-To-Market (GTM) strategy. The GTM strategy does not only focus on...
Winnow Shorts with Lincoln Bobb – Keeping Strategy Alive
Every operation within your firm should always focus on 4 major areas. If it is not, you may want to ask yourself if your initiative is worthwhile or not. In this submission of Winnow Business Shorts, Chief Consultant, Lincoln Bobb highlights four (4) areas that you and members of...
Winnow’s Strategic Thinking Checklist- 9 Ways to build a Strategic Thinking Culture
From a stringent hierarchical system to a flatter more collaborative one Developing Strategic thinking within your firm requires a series of systemic actions that influences the culture of the firm. Mainly through Human Resources activities, achieving a strategic thinking culture may necessitate that the firm’s culture evolves from a stringent...
Should I even bother? How Can I Make My Strategic Plan More Successful
First Published on September 15, 2020 The Strategic planning process is FAILING to deliver!!! This may be because many consultants and firm strategists may believe that developing a strategic direction is only about writing a plan. A strategic formulation process is one in which the objectives may focus on firm improvement,...
Books to Empower Youths in schools– Companies working together; building a future
Books to empower youth in school NEWSDAY REPORTER This article was first published: TUESDAY 24 AUGUST 2021 Winnow Consultants and Associates, in partnership with Republic Bank Ltd and the Massy Foundation, has embarked on a mission to empower youth through books in schools. Two books with empowering themes of resilience...
The new entrepreneurial path of the University of the West Indies: Interview with Professor Stephan Gift
The creation of an entrepreneurial ecosystem in the UWI is the mandate of Professor Stephan Gift and this officially became his mission on August 1st 2018. This is part and parcel of his duties as Pro-Vice-Chancellor for Graduate Studies and Research. Professor Gift speaks with such passion, such conviction, about...
The Winnow Consultants and Associates 9 Ps Marketing Mix
By Lincoln Bobb BSc MSc (DBA candidate) ALL THESE Ps!!!!! Hello fellow marketers, in this article I would like to introduce you to the Winnow 9Ps Marketing Mix. In it, I make references to some of my real-life relatable experiences (both as a consumer and provider) to bring the...
The Impact of Visual Arts on Business
What is the Visual Arts? Is it relevant to the functional world of business? When I think of Visual Arts, immediately paintings and sculptures come to mind. I remember Fine Art - Expressive, creative, therapeutic growing up, loving art, but never seeing its true value. In a way, I...
Stress and Its Implications on Productivity
by Caron Webster BSc. MSc. Dr Hans Selye was one of the pioneer researchers on stress Stress and its management have been an area of concern and interest for a wide cross-section of groups and individuals, including self-help gurus, academics and even government agencies. In the beginning, the...
Revised triple helix for local gov’t reform
Lisa Allen-Agostini of the NEWSDAY interviewed the CEO Lincoln Bobb on the presentation of his paper at the Commonwealth Local Government Conference in Valletta, Malta - November 2017 Click here to see CEO Lincoln Bobb discuss The Triple Helix Way on CNC3 Wednesday 20 December 2017 Revised triple helix...
Opinion: Malta’s jurisdictional innovation – JP Fabri
Government's announcement earlier this week that the world's first legal framework for blockchain, artificial intelligence and Internet of Things devices will be launched is welcome and promising. We are today witnessing the birth of what could be another important economic sector. These technologies are disrupting many other industries and are...
CNC3 Interview with Lincoln Bobb
Lincoln Bobb Radio Interview
iAlum Issue #3 August/September 2014
A Story of Building Innovation in Local Government
National Competitiveness, Youth, Entrepreneurship and Culture
10 things I can do to help Reinvent and Save my Business
10 things I can do to help Reinvent and Save my Business Serving continually changing demands can be maddening for businessmen We are in a crazy, fast-paced, knowledgeable world where, primarily because of quick and easy access to information, the dynamism of needs of the modern society can be a nagging...