Using Customer Experiences (CX) to Build Your- with CX Expert Dr William Huggins
Introduction Nope.....Not at all!!! One must never ever confuse Customer Service with Customer Experience. They are totally different. Customer Service...
Winnow Shorts with Lincoln Bobb – Keeping Strategy Alive
Every operation within your firm should always focus on 4 major areas. If it is not, you may want...
Winnow’s Strategic Thinking Checklist- 9 Ways to build a Strategic Thinking Culture
From a stringent hierarchical system to a flatter more collaborative one Developing Strategic thinking within your firm requires a series...